How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6116
Experience:  10 Years Audio Video Repair & Setup
24542549
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

After the lights went off a week ago my tv will not come on.

Customer Question

Hello after the lights went off a week ago my tv will not come on. when turning on it lights up and then goes off. What do I need to do to fix it
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! Coming here is the best choice because calling a repair shop costs more money and time than you might think. We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):

1. How long have you had the Tv?

2. Is the tv screen lighting up or just the LED on the front panel?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
I got the TV from a friend. Not sure how long they had it. I've had it for 3 months. Only the LED lights up
Expert:  Mike G. replied 1 year ago.

The led coming on then going off, means the tv has gone into "shutdown" due to hardware failure that will require diagnosis, parts, and service. Besides unplugging the tv power cord, there is no other easy fix you can do. If repairing the tv yourself is something you want to attempt then reply back here and I can help you (a meter and some previous electronics experience is required). If you are unable or unwilling to perform these operations then a repair shop should be consulted.

I am here to help you. Please reply back if you need clarification on any of the above, or even if you just want to say "thank you" :-)

In keeping with the design of this website, please be sure to click the 5 STARS or SMILEYS rating now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating.

I understand news of a failure is upsetting but clicking the "bad/poor" rating does NOT do anything to fix your issue, nor does it issue you a refund.

Thank you,
Mike