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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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How do I turn off closed caption at the receiver? It doesn't

Customer Question

How do I turn off closed caption at the receiver? It doesn't work to try this on the tv screen. Have Sony Bravia
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?

Customer: replied 1 year ago.
Ready
Expert:  Jack replied 1 year ago.

O.k then you did open another post so I`m going to tell the other tech to not mind it

Expert:  Jack replied 1 year ago.

Do you have a cable box or satellite receiver ?

Expert:  Jack replied 1 year ago.

I can give you that call but I need info first

Customer: replied 1 year ago.
cablle box
Expert:  Jack replied 1 year ago.

O.k and which company ?

Is there something like explorer 4300 , scientific Atlanta etc. written on the box ?

Customer: replied 1 year ago.
Xfinity
Customer: replied 1 year ago.
Use chat box not phone
Customer: replied 1 year ago.
do not use phnone
Expert:  Jack replied 1 year ago.

O.k then that's Comcast .
try this ;

Turn OFF the cable box and press the MENU/SETTINGS button on the remote .

That will open a different menu with various items including closed caption, scroll down to it and set it to DISABLED

Let me know how that goes and if you cannot find it then give me the model number of that box

Expert:  Jack replied 1 year ago.

No phone , no problem

Expert:  Jack replied 1 year ago.

Once you have the captions disabled simply press power again to get out of there

Expert:  Jack replied 1 year ago.

If that answers your question please do not forget to rate by clicking on the 5-star icon at the top, then click on Submit so i get paid for my time helping you or you can use the reply button before or after rating if you have other questions , thank you .

Customer: replied 1 year ago.
the name on the cable cos is Cisco
if I go to menu- like requested- then closed caption get CCdisplay off below that are analog CC1 then digital - service and finally display options. NO DISABLED.
The box has several numbers none of which say model no. One tha may be it is STVFM then we have CMAC STV: RFMAC.
Customer: replied 1 year ago.
Any body there?
Expert:  Jack replied 1 year ago.

O.k the menu may change but is the closed caption OFF now ?

Customer: replied 1 year ago.
It says its off but is still on.
Expert:  Jack replied 1 year ago.

That is a different menu but you can see the closed caption functions there ?

Expert:  Jack replied 1 year ago.

And its off at the tv as well ?

Expert:  Jack replied 1 year ago.

Both the digital and analog captions say OFF ?

Expert:  Jack replied 1 year ago.

If so then ;

Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.
In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.
Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.

Customer: replied 1 year ago.
We are to the point where the screen says "Feature being restored" and waiting
Customer: replied 1 year ago.
I guess our "feature" has been restored, whatever that is, but how do I know?
Expert:  Jack replied 1 year ago.

It probably just means that it is getting the tv guide and time and such back online .

Customer: replied 1 year ago.
TV guide is back online
Expert:  Jack replied 1 year ago.

The messages change from one cable company to the other but the tv`s feature do not change .

May be your cable box needed that reboot to start with .

Expert:  Jack replied 1 year ago.

Captions off now ?

Customer: replied 1 year ago.
No. Every fine but captions remain on.
Expert:  Jack replied 1 year ago.

As i said earlier , make sure both the analog and digital captions are off at the receiver and off at the tv ?

Expert:  Jack replied 1 year ago.

Is that on all channels by the way ?

Expert:  Jack replied 1 year ago.

Your cisco box will have a number starting with RNG....... , can you look that up ?

Customer: replied 1 year ago.
Receiver = cable box? There is no way I can see where analog and digital captions can be turned off (or on) at the cable box.
Expert:  Jack replied 1 year ago.

cable box is the one where you receive your channels , if you have a surround receiver then it has nothing to do with that

Expert:  Jack replied 1 year ago.

What was that quote " I go to menu- like requested- then closed caption get CCdisplay off below that are analog CC1 then digital - service and finally display options " is that the tv ?

Expert:  Jack replied 1 year ago.

The captions are at the CABLE BOX nowhere else

Customer: replied 1 year ago.
There is no RNG any where on the back of the box's label that contains a bunch of numbers and letters.
Expert:  Jack replied 1 year ago.

I`m sorry but this is where i opt out

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
DO NOT rate or it will hinder the repost .
Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.

Customer: replied 1 year ago.
What does "the captions are on the cable box where else" mean? How do you find this?
Expert:  Jack replied 1 year ago.

It means that if you look in the cable box menu under preference, setup etc. , somewhere in there you will find closed caption

The box controls that ,not the tv now

Sorry but those guys have just too many cable boxes with different menus that make it impossible to be specific and their website is no help right now