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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6298
Experience:  10 Years Audio Video Repair & Setup
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When we turn on the tv, the sound comes on but the picture

Customer Question

when we turn on the tv, the sound comes on but the picture does not. is there an easy fix for this problem?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! Coming here is the best choice because calling a repair shop costs more money and time than you might think. We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):

1. How long have you had the Tv?

2. Who is your tv channel provider?

3. Do you normally change channels with the Vizio tv remote or the channel provider's remote?

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Customer: replied 1 year ago.
the tv is about 7 yrs old
Cablevision of Connecticut
cable tv remote, not Vizio remote
Customer: replied 1 year ago.
hello???? Mike??? It's been a lot longer than the 5 mins you said it would be
Expert:  Mike G. replied 1 year ago.

I waited for your reply for 20 minutes, so got something to eat...

Customer: replied 1 year ago.
ok, so???? any ideas how to fi the problem?
Expert:  Mike G. replied 1 year ago.

when you are waiting for the picture to come on, what is showing on the tv screen? all black? an error message?

when you are waiting for the picture to come on, if you press MENU on the original Vizio remote, does the menu show up on the screen?

Customer: replied 1 year ago.
nothing shows. it is all black.
we dont have the original Vizio remote
Expert:  Mike G. replied 1 year ago.

What if you use the buttons on the tv itself? Does it show menu or volume on the screen?

Customer: replied 1 year ago.
no
Expert:  Mike G. replied 1 year ago.

Then this does appear to be hardware failure that will require parts and service. At 7 years of age, it wouldn't be wise to get the tv repaired by a a shop, but if you have electronics tools like a meter and want to attempt a diy repair just let me know. Otherwise you are better off checking prices on new tv's.