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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14503
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My tv turns on but there is no sound or picture

Customer Question

My tv turns on but there is no sound or picture
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

If you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 1 year ago.
I am using Fios remote control. I checked on/off on tv and I get same pale blue screen.
Customer: replied 1 year ago.
It is a Panasonic TC-26LX60
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Anthony_Infotech replied 1 year ago.

I do not use the phone call facility sorry

Sorry I need you to press the menu button of the sets OWN remote control or if you do not have the original TV remote there may be a menu button on the TV itself that will do, the box remote doesnt tell me anything

Customer: replied 1 year ago.
I pressed the on/off on the top of the tv and I get red light on but no picture or sound. It is
A Panasonic LCD tv
Expert:  Anthony_Infotech replied 1 year ago.

I am not referring to the on/off please read again above

Expert:  Anthony_Infotech replied 1 year ago.

I need to know if the sets own menu comes up or not

Customer: replied 1 year ago.
The tv button on the top of the tv shows static.
Expert:  Anthony_Infotech replied 1 year ago.

Is the power-light lit as though its ON?

Anthony

Customer: replied 1 year ago.
Expert:  Anthony_Infotech replied 1 year ago.

Do you have the original remote to the TV?

Expert:  Anthony_Infotech replied 1 year ago.

Do you know what I mean by the original remote ?

Expert:  Anthony_Infotech replied 1 year ago.

If you do not understand something please say thanks

Customer: replied 1 year ago.
I know what the original remote is. I had to find it. It turns the tv on and red light is on
Expert:  Anthony_Infotech replied 1 year ago.

OK now a very important check at this stage is if the set is receiving signals or not now I will only know this if you press the menu button with that original remote now does the menu come up or not yes/no?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
it did come up
Expert:  Anthony_Infotech replied 1 year ago.

So its up and on the screen now?

Customer: replied 1 year ago.
it is
Expert:  Anthony_Infotech replied 1 year ago.

Are you watching via a satellite or cable box?

Customer: replied 1 year ago.
Cable box
Expert:  Anthony_Infotech replied 1 year ago.

If you are watching through a satellite or cable box please re-boot the box by un-plugging the box from wallpower waiting 5 mins then re-plugging the box back in again, it would be a good idea to do the same with the TV at the same time

We find that in some cases a software drop-out in the box can take out the sound

Let me know how this works out please thank you, if it works out good please could you rate the answer positively with the rating bar that will be with this post thanks again.

Regards

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

It can take out sound and pic

Expert:  Anthony_Infotech replied 1 year ago.

Any problems let me know

Please do not forget to rate the answer positively with the ratings band that will be with this post of smileys or stars itsthe only way I get paid by the site thank you

Anthony

Customer: replied 1 year ago.
It's unplugged
Expert:  Anthony_Infotech replied 1 year ago.

OK wait 5 mins do the same with the TV

Expert:  Anthony_Infotech replied 1 year ago.

So box and TV should be unplugged at this time

Wait 5 mins then replug back in again

Expert:  Anthony_Infotech replied 1 year ago.

How is it working out please?

Customer: replied 1 year ago.
Fios takes several minutes to download
Customer: replied 1 year ago.
It worked. thank you.
Expert:  Anthony_Infotech replied 1 year ago.

OK that is good news

Please remember to rate the answer with the rating bar that will be with this post

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

If you do not see it please let me know

Anthony