Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number of the tv?Do any other apps work (youtube, hulu, etc)?Any specific error code/message?
I need you to please specifically try to test some other apps so we can properly diagnose the problem.
Yes, you do. If you have netflix, built into the tv, then you have other apps as well, and I'm asking you to test one of them.
Yes, the call is in addition to the chat format, not in place of.
A new neflix account would not help here.
You can try to sign out and back in, but this is much more likely to be an underlying issue with either the wifi connection or the overall internet settings. That is why it is so important for me to know if another app such as youtube, pandora, amazon, etc will work.