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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Firmware updates are highly critical, and when done the least bit wrong can ruin a device's functions completely. So I advise taking great care to get an exact update, and for exactly your model of device, and accept nothing dubious.
The question for me is: would your device happen to be a rebranded Samsung-made device? Samsung has a similar model #, HT-E8200, and I am wondering if you could look on the manufacturer's label, where the maker and the true model # ***** be stated. If it really is a rebranded Samsung-made device, getting a firmware update for it from a Samsung source might just be the answer to the problem.
So look for the manufacturer's label, and let me know the true model #, please. Thanks.