How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My TV doesn't have picture

Customer Question

My TV doesn't have picture
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

I will need the model number please found on the back of the set?

Do you have sound?

Anthony

Customer: replied 1 year ago.
E4701-ao yes I have sound
Expert:  Anthony_Infotech replied 1 year ago.

OK if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 1 year ago.
No
Expert:  Anthony_Infotech replied 1 year ago.

Can you see any light even a glimmer on the screen?

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

These questions I am asking may be annoying to you however they need to be asked to help with the diagnosis there are about 10 different things that can cause these same symptoms and rather like going to the doctor with a sore throat everything has to be checked

Anthony