Have TV Questions? Ask a TV Technician
Hello, I'm Shahid and will be happy to assist you. I need additional info to troubleshoot the issue. - Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks for the info.
- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Sure, please take your time and reply back with the result.
Sorry to hear that, it seems bit serious issue in TV, either volume up button on TV got sticky and causing increase of volume so please check control buttons on side panel of TV to see if volume button is fine or got sticky, I would recommend to take off back cover of TV and unplug connector of control buttons to see if problem persist?
If control buttons on TV itself found OK (problem persist after disconnection of control buttons jack) then main board of TV will be replaced as main controller chip is causing volume up command itself due to internal failure and main board replacement will help to resolve the problem. Please get the part number off of main board to search/ google it to get price and stock info to order it if you wish to replace it yourself in TV and if you're not comfortable doing so then local TV tech will do this work for you.
I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
You're welcome, I can give you info about problem and suggestion to resolve it from here in this chat thread, I wish if I could unplug the connector through internet to proceed further quickly. You may please take your time to do rest of work on TV as I have given all required info like if disconnection of control board doesn't fix the problem then replace main board of TV which is next step. You can post follow up question at any time even after rating the answer now.
Thanks and wish you good luck!
ah OK, you have paid a deposit to website and positive rating to answer will enable me to get paid ( small portion) by website, you can hold your rating to check control button board test, if volume still goes high then put new main board in TV to resolve the issue and then give positive (3~5 stars) rating.
I can't charge your card for payment nor I have control on such matters. You're money remains with website till you rate the answer.