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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13716
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Today I was watching the Samsung and the picture froze then

Customer Question

Today I was watching the Samsung and the picture froze then went black. I turned it off then back on. came up and showed me the channel at he bottom of the screen but the picture never came up. I also tried the guide and it came up and still no picture.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Thanks for the Question

If you are watching through a satellite or cable box please re-boot the box by un-plugging the box from wallpower waiting 5 mins then re-plugging the box back in again, it would be a good idea to do the same with the TV at the same time

We find that in some cases a software drop-out in the box can take out the sound and picture, the guide coming up indicates the set is good but without a signal

Let me know how this works out please thank you, ***** ***** works out good please could you rate the answer positively with the rating bar that will be with this post thanks again.

Regards

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

How is this working out please?

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

How is this working out please?