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Hello, I'm Shahid and will be happy to assist you. I need additional info to troubleshoot the issue. - Can you please get me the model number written on back of TV?
- Is the TV hooked to cable box and do you use cable remote to change channels on TV?
These info will help to assist you further.
OK, so you use dish remote to change the channels, is this correct?
Expert Steve seems offline or he have had replied this question.
Please look dish remote for CC button, push it to enable close caption feature and reply back with the result.
Hello , my name is JackPerhaps I can help you with this ;
With the dish remote
Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.