How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Just replaced the lamp on a grand wega KDF-50E2000 and now

Customer Question

Just replaced the lamp on a grand wega KDF-50E2000 and now there is a red band across the top of the picture
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, A red band on the screen has nothing to do with the lamp. Can you please tell me what the set was doing before you replaced the lamp?

Customer: replied 1 year ago.
TV was working fine but had a message to replace lamp
Expert:  Aric replied 1 year ago.

Okay, where did you purchase the lamp from and for how much?

Also, do you still have the old lamp?

Customer: replied 1 year ago.
Ordered lamp on line for about $70. Yes I do still have the old lamp.
Expert:  Aric replied 1 year ago.

Can you try putting the old lamp and seeing if you have the same problem.

Customer: replied 1 year ago.
I will but I need to allow the bulb to cool. Thanks.
Expert:  Aric replied 1 year ago.

Okay no problem.

Related TV Questions