Have TV Questions? Ask a TV Technician
Hello , my name is Jack Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?
I would take it that you do not only have the word on screen but no sound as well ?
What is connected to this tv ?Cable converter box,satellite receiver dvd,games etc. ?
O.k then as cable boxes are known to cause sound problems , the first thing to try would be a reboot ;
Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.
Let me know how that goes
Do you have anything else connected to the tv ?
Please let me know what was tried so far so I wont ask you to go over it again .
The cable box reboot does work most of the time but not always
What I mean is that you may have a defective cable box and that mute in the wrong place certainly was coming from the box.
Only way to find out if the tv or box is at fault now is either try another piece of equipment even if it is temporary
If that is not possible then try to connect the incoming cable from the wall outlet directly into the tv and see if you get sound there
At this point I believe it would be the next step before getting into tv repairs