Have TV Questions? Ask a TV Technician
Hello, What's connected to the set for broadcasts please? Is it a cable/SAT box?
If so, what type of cable is connecting the box to the TV, and what SOURCE do you have the TV set to?
Please reply back with details, or if you don't understand something- just let me know.
We can't do remote tech support for your TV- please reply back here and we can continue.
You're certain the TV doesn't use an HDMI cable from the box to TV?
Also have you tried using the Samsung SOURCE button to scroll through all of the available source options?