Facing TV Problems? Ask a TV Technician.
Hello, Please get me the model number off of the back of the TV.
Also, please try a full reboot off the DTV box by disconnecting it from power for 10 seconds and plugging it back in. This is the most common cause of no sound is the DirecTv box itself. When it finishes rebooting let me know what happens and if the sound is restored please.
Do you need further assistance with this? If so, please get me the model number off of the back of the TV.
Alternatively, if you solved the problem please click a 5 STAR RATING at the top of the page for my efforts.
Okay, let me know what happens.
Okay, since the TV had sound with the old box- and stopped when DTV connected their new box- this issue is with their box and you would need to contact them and have them swap the TV. The TV would not be at fault since it worked just fine with the old box. There are no settings or adjustments within the TV that would prevent sound from HDMI when it was working with other Inputs, so you would need to have DTV swap that box as it's audio processing is faulty.
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
Well that's different than what you told me before- you said the od box sound was fine on this TV, so can you elaborate on that part?
Specifically you stated this here:
" It did have sound with the older type connection box."
So you're saying when they gave you the new box that ALL sound on the TV stopped- including that from the DVD player??
But now, suddenly you son't have sound using a DVD player either? I'm not sure how the new DirecTv box can affect that. What you're telling me doesn't line up.
Sorry, none of this makes sense- old DTV box had perfect sound on the TV, new box does not- DVD player does not. I'm going to opt out at this point.
Okay then. Good luck.