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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
Do not go into the market, instead go to where all your internet apps are listed.
Then choose settings, here choose the home screen customize option.
Put a check next to the box for Amazon, if it is already checked, uncheck and check it again.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
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Have you scrolled all the way down? It should have more apps if you go past the bottom.
I apologize but I am going to need to opt out and open this to all experts.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is not a matter of any setting or adjustment.
Unfortunately, amazon discontinued support for this tv model, as well as many others.
The latest panasonic software update is not compatible with the amazon server environment any longer, and the amazon app was dropped. This is not expected to change or be added back and is partly due to licensing issues as well. Panasonic just isn't supporting amazon on the newer models.
To get that functionality would require the use of an external streaming device. For $30-100 you can buy a chromecast, roku, fire tv, htpc or smart bluray player and get all the same functions as the tv had, including amazon instant video and many more, with better performance. Of these, the fire tv is the most suitable option.
Best regards, ***** ***** for the news,
I believe the person you spoke with simply has outdated information. Despite what they've published, we've found out in the field, in the real world, that at this point service was discontinued. It is not official yet, because the change happened on the amazon server side. That doesn't mean that it can never come back, but for that to happen Panasonic would have to release a corresponding firmware update to allow that functionality to continue. Until that happens, the amazon app won't be available. They may or may not publish that update, as they tend not to support firmware once the model is out of production, which is why I was suggesting that in the interest of time and getting the app back, as well as maintaining it in the future, you'd be better off with an external device.
I don't have a source to cite for this other than personal experience as a panasonic dealer/installer. The evidence will become clear however upon the next firmware release, if/when the app does not return at that point.