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Hello, Is your TV connected to your Home Network- either by Wi Fi or hard-wired Ethernet connection?
Also, what devices are you viewing from on the set (Roku, Apple TV, DirecTv, TW Cable, etc.)?
Please elaborate and we can proceed.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does this happen only when using the comcast tv?For example if you switch over to dvd, game, or internal apps (like netflix) does the message still show?