How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

We have replaced the lamp, but our Sony bravio is very dark.

Customer Question

We have replaced the lamp, but our Sony bravio is very dark. We have lost the remote. Is there a way we can adjust the brightness from the side or back of TV or the comcast remote?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, I need the details requested below to sort this.

Please postback with the correct model number off of the back of the TV.

Also, where did you purchase this lamp from and for how much- was it $110 from Pureland, or $35 from Amazon (close/knockoff)?

What exactly were the symptoms with the old lamp also please?

Expert:  Aric replied 1 year ago.

Are you able to see my reply?