How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a model 550i-b2 and the remote work work and my cable

Customer Question

I have a model 550i-b2 and the remote work work and my cable remote does not support this model. I cant seem to find a new remote that supports my model number. what should I do cant control volume or any other function. my cable remote turns on the tv and controls the channels so I think its definitely the remote.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Can you please clarify if the original TV remote actually works the set please? Trying to find out if we have a TV problem or a remote problem here.