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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20521
Experience:  Custom home theater installer, authorized dealer top brands.
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Our Vizio tv model number e472vle, has stopped responding it

Customer Question

Our Vizio tv model number e472vle, has stopped responding it is playing the antenna and that is working fine but it won't change anything else on the tv itself or the remote.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What do you mean it wont' change anything?
Will it respond to volume, or the menu?
Does it just seem to be "frozen"?

Customer: replied 1 year ago.
The Channel, volume, input on and off don't respond at all.
Expert:  Nathan replied 1 year ago.

But other functions do?
(menu, power, etc)?

As an initial step, can you please unplug power to the tv for a minute for a quick reset, and let me know how things behave then?

Customer: replied 1 year ago.
We installed a video survalence system and my husband unplugged the tv and when he plugged it back in that's what happened.
Customer: replied 1 year ago.
No nothing works though the tv is playing the channel it's stuck on at the volume it's stuck on.
Expert:  Nathan replied 1 year ago.

There are many possible causes of this issue. Please do the quick unplug/reset as requested to see if that restores functionality.

Customer: replied 1 year ago.
Ok I turned it back on now there is audio and not visual but nothing else works
Expert:  Nathan replied 1 year ago.

Okay can you please disconnect the surveillance system that you had hooked up previously, leave it disconnected, and unplug the tv again for a moment, then check how the antenna works at that point.

Customer: replied 1 year ago.
Ok did that, the visual and audio are working again but non of the buttons.
Expert:  Nathan replied 1 year ago.

No buttons on either tv itself or the remote?

Customer: replied 1 year ago.
Byes that is correct the power on works but not off.
Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

Thanks for confirming.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc). This is most likely the result of damage induced while connecting the camera system.

This could also be the result of age related wear and tear; as a 2012 model tv, that type of failure wouldn’t be surprising.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

Let me know the results, and I'll advise further if needed.

Expert:  Nathan replied 1 year ago.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan