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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14173
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have a RCA tv, model number LED52B45RQ. I spoke with

Customer Question

I have a RCA tv, model number LED52B45RQ. I spoke with Anthony_infotech the other day about a problem and he suggested replacing the main board, I did that and now all I get is a blue screen. I tried pushing the menu, input and volume buttons nothing happens.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Can you remember what day that was please?I need to check your original question out

Anthony

Customer: replied 1 year ago.
It was on 10/19/2015.
Expert:  Anthony_Infotech replied 1 year ago.

Its the same old story with part-numbers and suppliers saying they will work when the clearly do not (I just checked your question)

Is the set in the ON mode?

If so do you have sound ?if not connect up a DVD player and press /cycle the input button can you get the sound through?

Do all of the above with the original board back in

Customer: replied 1 year ago.
The tv would not come on with the original board installed.
Expert:  Anthony_Infotech replied 1 year ago.

But its coming on now with replacement mainboard ?only thats as far as it goes blue screen

Customer: replied 1 year ago.
it comes on but all I get is a blue screen
Expert:  Anthony_Infotech replied 1 year ago.

Its as I said IT IS a mainboard issue wrong main-board fitted or none compatable

Expert:  Anthony_Infotech replied 1 year ago.

They physically look identical but I can tell you that most do but there can be upto 10 different variations of the board

Expert:  Anthony_Infotech replied 1 year ago.

Suppliers do not help, they do not know for sure that it will work some do most do not in one way or another

Customer: replied 1 year ago.
how do I tell if I have the correct version?
Expert:  Anthony_Infotech replied 1 year ago.

One I fitted the other day would not operate the tuner another I fitted the pic was upside down and no way to correct

Expert:  Anthony_Infotech replied 1 year ago.

THE PART NUMBER

Expert:  Anthony_Infotech replied 1 year ago.

It has to be the exact one

Expert:  Anthony_Infotech replied 1 year ago.

Sorry that is the way it is

Customer: replied 1 year ago.
It's all good. I guess I will call ShopJimmy and talk to their customer service. Thank you for answering my questions
Expert:  Anthony_Infotech replied 1 year ago.

They do not know, you need the correct part number found on the board itself on a sticky label or etched on the board

Anthony

Customer: replied 1 year ago.
I have the numbers. I gave a ShopJimmy customer service rep the numbers on tuesday. He told me this new board would work. I will call them back and try and get the correct board.
Expert:  Anthony_Infotech replied 1 year ago.

OK let me know if you need more help

Anthony

Customer: replied 1 year ago.
Ok. I spoke with ShopJimmy and they are going to send me another board.
Thanks again for taking the time to answer my questions.
Expert:  Anthony_Infotech replied 1 year ago.

ok