Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information. 1) How long have you owned the set for and when did the problem occur?2) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?3) When the screen goes to blue- If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally?
Thanks for the reply. Offhand the issue appear "source-related"- meaning the TV is losing signal from the DirecTv box. This is likely caused by a failing/intermittent or loose HDMI cable. However we would need to know if you can get the same issue to occur with another source to determine that.
Try another source at length (Roku or DVD player), and if the set never has this problem with another source- then the DirecTv box or HDMI cable is the root cause of the problem. You would want to replace the HDMI cable first, and if it persists, then have DTV swap out their box as it would appear to be a heat-related issue.
No it does not. You can reply back at any time.
Has another device had the same problem after 5-10 minutes?