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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have sound clearly, but no picture. Vertical color

Customer Question

Have sound clearly, but no picture. Vertical color stripes, green, brown, blue of different shades. ??
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) How long have you owned the set for and when did the problem occur?
2) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?
3) If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally?

Expert:  Aric replied 1 year ago.

Are you able to see my reply?