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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My vizio wont let me access the user's guide or use YouTube

Customer Question

My vizio wont let me access the user's guide or use YouTube
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem.

- Does TV work with other internet applications?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

- What you have already tried out to fix the problem?


Customer: replied 1 year ago.
Customer: replied 1 year ago.
It does work with DVD, Netflix, and my TV programs using Dish. It seems to be an internal issue with the TV's browser as it cannot access my built-in user guide/manual. Youtube and the TV guide. Just tried unplugging it for a couple of minutes and plugging it back in. That is all I am comfortable doing.
Expert:  Shahid replied 1 year ago.

OK, have you tired to restore TV to default settings that might help?