Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the tv?What source device are you using here for netflix (built in tv app, roku, appletv, firetv, etc)?What sound system are you using?
Can you tell me how you have the atv connected to your tv? Is it a hdmi cable?
When you say certain movies, you mean itunes movies?
Okay there are 2 possible places to adjust this.
The first place to adjust though is to go into the atv settings, look under audio, then output format, and choose pcm/stereo.
Right on the home screen of the appletv. Just as you see icons for itunes, netflix, etc, there is a settings icon there. Choose it, then audio, etc
by atv I simply meant appletv settings. It was just an abbreviation.
Go into the appletv settings.
In audio if you don't see pcm choose the 16 bit option.
That was just the first option, that adjusts all output from the appletv as a universal setting.
Next step would be to change it in the netflix app itself.open netflix, and open a show/movie, before playing it, from the start page of that movie, go into the item that says captions (subtitles) and options, and set audio there to pcm/stereo.
It is right on the initial page once you select a movie/show from within netflix. Before pressing play or going to start epsiode. Look on that page and you should find the options where you adjust audio settings and subtitles.
Try just holding down the round center button on the remote and see if that brings it up.
If not, start the movie playing, then do that.
Are you sure you're doing this with the atv remote and not the tv remote?
Can you go back into the atv setup and run the software update function
You can still check for updates manually.
YOu may need to update your tv firm ware as well, as this is really coming down to a hdmi communications failure between them.
Okay then that is all you can do on the appletv itself, the rest will be an issue with the tv.
Your tv firmware will need to be updated the same way.
You can get the firmware update file and instructions here: http://www.sharpusa.com/Support/ProductDetail.aspx?model=LC-60LE832U
Yes, I'm here, but you need to reply only once and give me a chance to respond,
when you send multiple replies like this you get lost in the queue and I don't get any of them.
You need a usb memory stick.
You have to right click on the usb "drive" and format it to the FAT format.
If you are having difficulty with this I can walk you through it by phone, but the details to do this step by step via chat are far beyond the scope of you initial question here, and if you make any mistake in the process of the update you can cause permanent damage to the tv, to the point that you'd have to buy a new one
Wait for what?
I was just saying I didn't get your earlier messages until just now.
I gave you the instructions and told you how to format it.
If you need further help we can do so by phone.
For that you'd need to accept the phone support offer I sent.
We do not have to do it now, we can go through it later tonight or tomorrow.
If you want to accept the service now, we can schedule a time for the call.
And yes, I will walk you through it.
You will need to bookmark/favorite this chat and return to this page to follow up with me later.