Have TV Questions? Ask a TV Technician
Welcome to the site! I'm Dan. Please reply back so I know you're here. Also, are you with the unit now?
I can still help you. Our conversation might be delayed due to the time difference, but I'm patient so no worries. In order to diagnose this for you, I need to see a picture of the screen. Please take a photo, put it onto your computer, and then upload it here for me to see. There is a paper clip on your chat screen somewhere... that's the upload tool. Thanks.