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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot get picture. Have Model E320-AO No input from remote

Customer Question

Cannot get picture. Have Model E320-AO No input from remote and no menu. Only
message is "no channels in Master list. Almost 2 hours with your rep today produced no corrective action. Please help Dick Carlson
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem.

- Does volume bar appear on screen when push volume button on TV or its remote?

- Does menu screen come up when press Menu button on TV or its remote?

Thanks.