Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information. 1) How long have you owned the set for and when did the problem occur?2) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?3) If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally? Or does the top of the MENU image jump as well?
Thank you for the reply. Unfortunately if the TV's native MENU jumps as well- this does indicate a hardware failure in the TV. While it's not necessarily time for a new TV, it would require replacement of a component to fix it. The part is the LCD controller board- which processes all images before they're sent to the panel.
Not sure if you saw my answer above? I am also typing more- so please make sure to scroll up and also down the screen to see all replies.
If you choose to have this repaired at a shop, you're typically looking at $200-$250 parts and labor for this repair and can locate a shop using the link below:
Alternatively, if you're a DIY type and looking to fix the set yourself, then smply reply back here and let me know.
If you're going to repair this yourself, I'll need the full model number off of the back of the TV- not just the series.
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
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If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.