Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me the make/model of the tv?What about the amp?
Do you get the lines any other time, or do they only happen when first turning it on?
So if you power it back off shortly after using it, do the lines happen again right away?Or does it seem to happen only before the tv has had time to "warm up" a bit?
I'm assuming you have the sound coming only through the sony speakers, correct?Next time you turn it on, can you please try to immediately bring up the samsung on screen setup menu, and let me know if it appears normally, if it floats in front of the lines, or behind the lines?
You should have a MENU button right on the samsung remote (or on the side of the tv)
It is where you'd see the options to adjust picture settings (brightness, contrast, etc).
You have to use the samsung remote for this.
Since it seems to be working for now, we'll need to observe this more later, when it comes back.
In the meantime, can you unplug power to the uverse box for 60+ seconds to reboot it?
Can you also tell me how things are connected? Ie: does cable, dvd, etc go into the tv directly via hdmi? Or is everything patched through the sony receiver then just one hdmi out of the receiver to the tv?
You don't need to subscribe, and you can continue on with me anytime (even by phone, if preferred, though the site does charge a bit more for that add-on).
Just bookmark/favorite this page so you can return to me on the original question and reply back to me here when ready.
Just don't open a new question though as that would cost you more.
Sounds good, I'll wait to hear from you later today.
Hi Bill, thanks for confirming.
Offhand, this is most likely to be a tv issue, indicating the beginning stages of a hardware failure in one of the boards that generates the picture on the tv.
For right now, as long as it doesn't get worse, it's just something to keep an eye on. If it starts happening all the time or won't go away we'd be looking at repairs/replacement.
It is possible also though that this is just an interference or hdmi hardware handshake issue with the receiver.
A possible fix for that (which would also confirm/diagnose the problem) would be to instead route everything (cable/dvd/etc) through the tv directly via hdmi, then run a separate optical cable from tv back to sony for sound.
Sure take your time.
It does seem like coincidence, yes. This could quite easily be a problem with the box though, did you ever reboot it as I mentioned before?Your fee for my help won't change - though at this point you would have already been charged the agreed upon fee by the site. I'm an independent tech though, so I'm only paid for my work when you leave your rating/evaluation (stars, above our chat). Either way I'll be available to help if you need to come back and forth while checking/changing things.
It is worth at least rebooting the dvr, and trying the alternate connections.
If you find that the problem happens only with cable, that would mean you've got a bad/failing box or a bad hdmi cable.
What I'd really like to see tested is to hook the dvd directly up to the tv, set it to dvd mode before you shut it off for the night.
Then come back the next day (after it has been off quite awhile) power on dvd, then tv, and see if the lines are there still. If so, then it is a tv issue.
That's okay, he will probably get it, but I'm here for you if any clarification or more info is needed.
Just let me know.