How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Have a 42 inch Samsung ty. My cableman says the capacitor

Customer Question

have a 42 inch Samsung ty. My cableman says the capacitor has gone out. What are my options?
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions like what would be "the" capacitor in question and the tv`s model number so could you please send me a reply when you are ready to proceed ?
By the way , this is NOT an answer so there is no need to rate yet.

Expert:  Jack replied 1 year ago.

What is the tv doing now if anything ?

Customer: replied 1 year ago.
There is no sound and no picture. The tv is a 2011 model. It makes a clicking noise but doesn't come on.
Customer: replied 1 year ago.
The serial number is *****
Customer: replied 1 year ago.
Do you have an answer?
Expert:  Jack replied 1 year ago.

by the time you replied to me I was gone for lunch

Expert:  Jack replied 1 year ago.

O.k then I`ll start by saying that there are a few hundred capacitors in your tv so .......

This number should be associated with the model number PN43D450A2DXZA , can you verify that on the back cover ?

Expert:  Jack replied 1 year ago.

Right now the power board would be a good candidate but a few questions first and perhaps a reset ;

Did it quit while watching it or simply would not come on today ?
Any electrical storm or power blackout in your area prior to this ?

Expert:  Jack replied 1 year ago.

Here is something for you to try ;
Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.
Although i do not expect much out of this procedure , it has to be done to confirm that this problem can be cleared or not with a reset.
If that does not do it then we are looking at internal problems with the tv.

let me know how that goes.