Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems. Offhand the reason you're running into problems is that the TV does not use analog audio outputs- it uses a Digital Optical- which is not directly compatible with headphones. A workaround would be to connect the ed and white audio outs of a cable box directly to the headphone transmitter.
Or another alternative is to purchase a small optical to analog converter- connect it to the TV using the optical port (and an optical cable), then connect the headphone transmitter base to the converter using the analog jacks. The converter can be purchased at the link below:
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