How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I have a olevi 427-S12 model. every thing seems to go on but

Customer Question

Hello, I have a olevi 427-S12 model. every thing seems to go on but I can't get the screen or sound to work. what can I do.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?
By the way , this is NOT an answer so there is no need to rate yet.

Customer: replied 1 year ago.
I am ready.
Expert:  Jack replied 1 year ago.

Thanks , a few questions coming up ;

Customer: replied 1 year ago.
screen reads no channels in list. I don't have a remote control.
Expert:  Jack replied 1 year ago.

What do you mean by "every thing seems to go on " ?

Like the tv turns on/off but nothing shows up ?

Does the screen light up ?

Can you see the tv`s menu etc. ?

Expert:  Jack replied 1 year ago.

You posted at the same time

Expert:  Jack replied 1 year ago.

Can you give me a minute ?

Expert:  Jack replied 1 year ago.

What is connected to this tv ?
Cable converter box,dvd,games etc. ?

Expert:  Jack replied 1 year ago.

Directly on the tv , the first button on he left is called SOURCE , press it repeatedly about once a sec and see if you can get back to the correct input.

Right now your tv is in TV mode while it should be on one of the inputs .

Let me know how that goes