Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the tv?Can you still bring up the samsung on screen setup menu at all?Is the screen lit/glowing? If you hold a flashlight to it, can you make out an image or the menu that way?
Do this in a dim/dark room, hold the light up near the screen at about a 45 degree angle, in the center. It does not matter how long, I'm just wanting to know if you can see anything on the screen (picture, menus, etc) that way.
I need the other details as well, please.