How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 43956
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

My device says it no longer supports Amazon.. Is there an

Customer Question

My device says it no longer supports Amazon.. Is there an upgrade?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. Offhand from what I've read if a manufacturer no longer supports Amazon- then an additional device such as a FireStick would be needed as a workaround. However it would not hurt to try the following since Vizio does not provide updates for these models any more- their new TV's and internet devices receive updates directly from a Wi Fi connection (no USB downloads are created any longer):

1. Turn the player off using the Power Button on the remote. Wait 15 seconds, then power the player.
2. Unplug the AC power cord for 15 seconds, then plug the power cord back into the outlet.
3. Go to the Settings Menu, select System. Scroll down to "Restore Factory Defaults".
With "Restore factory settings" highlighted, press OK.
4. Go to the Settings Menu, select System. Scroll down to "Restore Factory Defaults".
With "Restore factory settings and deactivate all connected applications" highlighted, press OK

This would cure any basic software glitches as being the cause of the problem, and you would then want to try to launch the Apps again. If Amazon is still not accessible- and since this player is quite old by today's standards, you would want to purchase a FireStick, or Fire Box at the link below and connect directly to your TV as a workaround:

http://www.amazon.com/Amazon-W87CUN-Fire-TV-Stick/dp/B00GDQ0RMG

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 1 year ago.

Do you need further assistance with this?
If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.