Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is going to be a resolution/compatibility issue. The problem is that this is a very basic model tv, and only capable of displaying a 720p maximum resolution.
You'll need to go into the windows graphics/resolution settings (you may have to do this via another monitor first) and set the output to 1024x768, which the tv should be able to use (though the scaling may still be slightly off or stretched or cut off a bit).
Right click on the desktop, click screen resolution, then pick 1024x768 from the drop down box.