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Hello , my name is JackPerhaps I can help you with this problem but first i would have a few questions like what is connected to this tv ?
So could you please send me a reply when you are ready to proceed ?By the way , this is NOT an answer so there is no need to rate yet.
O.k then no problem
Your previous question or post is simply not showing on my side , this is as if it was your first question .
I`m not privy to that part of the business so try contacting customer service about this ;
You may also want to look at the tab above that says "my question" , your original post should be there so try to reply there instead of opening a new post like this one
Good luck , I will opt out now