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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14490
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My tv is. How do I repair?

Customer Question

My tv is green. How do I repair?
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome and thank you for requesting me

First and foremost have you checked the leads at the back of the TV and any box you may be using are all home and good?

Anthony

Customer: replied 1 year ago.
can we get started please
Expert:  Anthony_Infotech replied 1 year ago.

Please understand I have to follow a procedure if I don't then mistakes and a wrong diagnosis will happen, I still need to ask for more info yet thanks

I will need the model number please found on the back of the set?

In addition if you press the menu button of the sets own remote control is that green too?

Anthony

Customer: replied 1 year ago.
I don't have the tv remote. Only universal remote. Model is 42hDS69
Hitachi plasma
Expert:  Anthony_Infotech replied 1 year ago.

Is there a menu button on the TV itself?if so that will be suffice for this check?

Customer: replied 1 year ago.
there a menu button
Expert:  Anthony_Infotech replied 1 year ago.

OK press it and let me know if that is green or normal?the actual menu itself

Customer: replied 1 year ago.
when I press menu button tv is green
Expert:  Anthony_Infotech replied 1 year ago.

So the menu itself is green as well as the picture correct?

Expert:  Anthony_Infotech replied 1 year ago.

I am referring just to the menu display

Customer: replied 1 year ago.
faces are green
Expert:  Anthony_Infotech replied 1 year ago.

I am afraid you are not answering this properly, you have pressed the menu yes?the menu comes up , is the menu green or is it normal?

Customer: replied 1 year ago.
Green
Expert:  Anthony_Infotech replied 1 year ago.

OK you have a bad main-board just to verify that if you try another input like a dvd player or similar is that green too?

Anthony

Customer: replied 1 year ago.
Don't know what you mean
Expert:  Anthony_Infotech replied 1 year ago.

Another input means something like a DVD player or bluray or even an old vcr anything other than how you are viewing the TV , please understand these checks are crucial for diagnosis

Expert:  Anthony_Infotech replied 1 year ago.

Hello

Do you still need help with this please?

Anthony