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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13734
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My flat screen hd screen, suddenly moved to the right hand

Customer Question

my flat screen hd screen, suddenly moved to the right hand of the screen, I am unabel
to see the entire show?
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Sorry you are having trouble here I just need to gather some info from you before we move on,, if you press the menu button of the sets own remote control is the menu shifted to the right also please?

Anthony

Customer: replied 1 year ago.
the screen has shifted to the left (if looking at it), just a few inches.
Customer: replied 1 year ago.
can't read the first 4 letters
Expert:  Anthony_Infotech replied 1 year ago.

I understand if you press the menu button of the sets own remote control is the menu OK?or is that shifted too?

Customer: replied 1 year ago.
no, not shifted
Customer: replied 1 year ago.
menu looks ok. i can't find anywhere to move the screen back to how it was.?
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Thanks for the Question

If you are watching through a satellite or cable box please re-boot the box by un-plugging the box from wallpower waiting 5 mins then re-plugging the box back in again, it would be a good idea to do the same with the TV at the same time

We find that in some cases a software drop-out in the box can take out the pic

Let me know how this works out please thank you, ***** ***** works out good please could you rate the answer positively with the rating bar that will be with this post thanks again.

Regards

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

Sorry ignore the hello welcome I had to copy that reboot from a word doc

Expert:  Anthony_Infotech replied 1 year ago.

Let me know what the situation is after the reboot

Customer: replied 1 year ago.
its taking a long time to reset
Expert:  Anthony_Infotech replied 1 year ago.

Yes it will take a few minutes to reboot please await until it restarts properly

Customer: replied 1 year ago.
well TV came back, but the remote wont let me change any channel or choose my shows . its like dead?
Customer: replied 1 year ago.
remote will not work with any buttons?
Expert:  Anthony_Infotech replied 1 year ago.

You wont be on the right input, pick up the TV remote and select the input for the box

Expert:  Anthony_Infotech replied 1 year ago.

So the tv remote will have INPUT or SOURCE or AV or if you are using HDMI

Expert:  Anthony_Infotech replied 1 year ago.

You need to cycle that button until you find the box

Expert:  Anthony_Infotech replied 1 year ago.

Presently you are not on the correct input somehow for the box so the set will be black or nothing there

Customer: replied 1 year ago.
I don't know what I am using. one says Av, other is Hmi it is not black, it is showing the calender. wont change with either remote
Expert:  Anthony_Infotech replied 1 year ago.

What calender?

Expert:  Anthony_Infotech replied 1 year ago.

It is the TV remote you need to change the inputs NOT the box remote

Expert:  Anthony_Infotech replied 1 year ago.

It is the TV remote you need to change the inputs NOT the box remote

Expert:  Anthony_Infotech replied 1 year ago.

So the ORIGINAL tv remote that came with the set

Customer: replied 1 year ago.
it says AV and Nstv? but the direct TV is not working. NOTHING IS WORKING, EXCEPT THE MENUOF THE SHOWS. i CAN'T CHANGE ANY CHANNELS. ON AND OFF, THAT'S IT
Customer: replied 1 year ago.
THERE IS NO BOX. IT'S CONNECTEDTHRU CABLES THRU OUT THE HOUSE.
Expert:  Anthony_Infotech replied 1 year ago.

I need you to be calm remember you had no pic to begin with or not watchable, is there any sound?

When you switched off the the box and the TV did you knock any leads?

Expert:  Anthony_Infotech replied 1 year ago.

So what did you switch off then?

Expert:  Anthony_Infotech replied 1 year ago.

If there is no box?

Expert:  Anthony_Infotech replied 1 year ago.

I was referring to any satellite or cable box found by or under the TV

Customer: replied 1 year ago.
THER is a picture (the calender of the shows) and there is sound.? but neither of the remotes will take me off this calender of shows/tells weather etc.
Expert:  Anthony_Infotech replied 1 year ago.

Oh thats the EPG have you looked for the EPG button on the satellite remote?or menu button

Expert:  Anthony_Infotech replied 1 year ago.

once you get rid of that by pressing the right button you will be good

Customer: replied 1 year ago.
no, box. it is connected to cables. has worked well for 4 years. I turned it all off, and it reset. fine, but, no box
Expert:  Anthony_Infotech replied 1 year ago.

please just follow my recent replies

Expert:  Anthony_Infotech replied 1 year ago.

It looks like the EPG guide is activated just use the EPG button or menu button to switch it off

Customer: replied 1 year ago.
EPG? I haven't seen any, I will go back and see
Expert:  Anthony_Infotech replied 1 year ago.

You have a menu activated thats why its showing up you must have pressed something whilst the set was rebooting and if you have no box what did you reboot??just the TV?

Customer: replied 1 year ago.
I don't know where there is a EPG button to turn off. I just reset it again. changed batteries in remote. it is starting up again.
if you can't fix it I have to call direct TV, or someone else. where is the EPG button ?
Customer: replied 1 year ago.
I can only reboot the cable direct TV button
Customer: replied 1 year ago.
well the third REBOOT and a change of batteries, it is finally working. I'm not sure I should be charged because YOU didn't actually fix it, I did. please advise. thanks
Expert:  Anthony_Infotech replied 1 year ago.

Really ?so none of what I said helped but you now have a working set??

Expert:  Anthony_Infotech replied 1 year ago.

You did not say you had no box?I had to go through hoops before you told me that, so what you are saying is that if you never come here at all you would have solved this yourself?

Expert:  Anthony_Infotech replied 1 year ago.

Morally that is not very fair imo

Expert:  Anthony_Infotech replied 1 year ago.

?

Customer: replied 1 year ago.
unfortunately nothing you said helped me. I fixed it myself. like I said there was no EPG button anywhere. maybe we were not communicating well. I really don't think I should be charged if "" fixed it .
Expert:  Anthony_Infotech replied 1 year ago.

That is because you never told me until the death that you had NO BOX?

Expert:  Anthony_Infotech replied 1 year ago.

So just to answer my question if you never came here you would have fixed this yourself correct?

Customer: replied 1 year ago.
I did tell you I had NO BOX.. read above. I told you it was all cables. I don't mean to offend u
Expert:  Anthony_Infotech replied 1 year ago.

Yes but not until very late in the convo

Customer: replied 1 year ago.
I would have kept fooling with it without your help. next time I will know better.
Expert:  Anthony_Infotech replied 1 year ago.

have a good day

Anthony

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