How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20379
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

My CD Player will not open. I placed a new cd in the disc

Customer Question

My CD Player will not open. I placed a new cd in the disc carrier and it locked up. Is there a service person near Nashville that I can take the unit to be repaired or is there something I should be able to repair? Faye Ellis
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Faye.

What is the make/model of your system?

Customer: replied 1 year ago.
Model Number 55051620
Customer: replied 1 year ago.
It could also be RS2767iF
Expert:  Nathan replied 1 year ago.

That doesn't look quite right, may be a serial.

Okay yes the 2nd one was correct. Thank you,

Expert:  Nathan replied 1 year ago.

Unfortunately this is most often a hardware failure (bad motor, worn gear, loose belt, etc in the ejection mechanism, faulty switch or sensor, or just an obstruction by a disc that is out of place)

There are a few things you can try:

First unplug power for at least an hour, then press and hold the power/on button while plugging back in, and keep holding for another 60 seconds. If it still doesn't open, repeat the process but with the eject button instead of power.

If it still does not open, pick the unit up and shake/tilt the player side to side gently, hopefully dislodging the stuck disc inside that could be preventing it from opening, then try to open again.

If none of these help, then there is an internal hardware defect, which will need to be repaired.

If it gets to that point, I can advise you on service options.

Customer: replied 1 year ago.
I will try that tonight. If it does not work where can I get it repaired. I personally feel that it is a stuck disc. Faye
Expert:  Nathan replied 1 year ago.

To be quite honest, it is not worth fixing.

These RCA products are of the lowest possible quality and have extremely high failure rates. For a 2007 model, it has served its expected life many times over.

RCA does not support these products in any form, and there are no parts available.

A typical repair job would be $200+, which exceeds the price you'd pay to replace it with a brand new system from a more reputable manufacturer.

Here are some replacement models I'd suggest:
http://amzn.to/1L0HBvg

http://amzn.to/1Fxj68L

http://amzn.to/1h42h9J

If you'd still prefer to repair, I can certainly help find a shop for you as well, just let me know your zip code.

Best regards, ***** ***** for the news,

Nathan

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1e81djv

Thank you, ***** ***** a good day,

Nathan