Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I believe you may just be on the wrong input here.
Grab your LG tv remote and look at the top left for the SOURCE or INPUT button, pressing repeatedly until you get to hdmi1, hdmi2, etc (wherever your box is connected).
The tv itself should not ask for any account or connection information, unless it is a smart tv and looking for your wifi password.
What box are you using? How, specifically, is it connected to the tv (what port on back)?
For the cable out (coax) to work you'd need to run the auto scan function on the tv setup menu, then set tv to channel 3 or 4.
For hdmi, you'd simply set the tv to hdmi1, hdmi2, etc.
In either case though, any account info or other setup should be done via the comcast remote, not in the actual tv settings.
Thanks, ***** ***** get you back on track.
Normally though, you don't have to enter any account info, the box should recognize your customer/subscriber info automatically. That may not be the case though if you have a wireless box and it needs info to connect to an xfinity gateway/wifi network.
Yes, I'm here, but replies take a few minutes to come through and when you send multiple replies they all get lost in the queue and I don't see any of them.
The remote doesn't "pair" with the tv, but can be programmed to run the tv power and volume, if configured properly.
The comcast remote needs to control the comcast box. Once the tv is set to the proper input mode, then you can follow the comcast remote instructions from there. Some of the newer remotes are bluetooth though, you may have to look for a pairing button to press first either on the box or on the remote (sometimes under the battery cover)
I"m sorry I missed you earlier, I was offline for the night as well. I'll await your reply later to let me know how it works out.