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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Cannot change channels with either the remote or on the TV.

Customer Question

Cannot change channels with either the remote or on the TV. It is stuck on channel 4, FOX
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, is the TV hooked to cable box or antenna to get channels?

This info will help to troubleshoot the problem.

Thanks.

Customer: replied 1 year ago.
I have Direct TVIt is hooked to Direct TVIt is hooked to Direct TV
Expert:  Shahid replied 1 year ago.

Thanks for the info, have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
Nothing has changed.
Expert:  Shahid replied 1 year ago.

Sorry to hear that, please make sure TV has select correct video input to get Directv box video signal, put new batteries in cable remote and try to change the channels as TV remote for channel change will not work in this setup nor the channel buttons on TV will do it. It needs to use directv remote to change channels with in cable box.

Please reply back with the result.

Thanks.

Customer: replied 1 year ago.
It is not working. It is 10:50 p.m. and time for bed.
Expert:  Shahid replied 1 year ago.

This is odd, rebooting Directv cable box should resolve the issue.

Did you try the suggestions posted in previous reply?

Customer: replied 1 year ago.
I tried everything you mentioned.
Expert:  Shahid replied 1 year ago.

So Directv box still stuck on channel 4 FOX?

If so then it is not problem of TV and it is definitely problem within cable box that should be reset or swapped by cable service provider to resolve the issue. TV is just a monitor in this connection setup and shows what it gets from connected video source (in this case, Directv box). I trust my input will help you out. Please feel free to respond if you have any additional questions.

A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,

Shahid.