Have TV Questions? Ask a TV Technician
Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):1. What is the full model number of the Tv? see sticker on back of tv2. What is the model on the Uverse box?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
Are you able to get the hdmi cord plugged in?
Are you able to select HDMI using the Panasonic remote?
I don't follow, if you say the picture is scrambled in component or HDMI, why are you saying you can't get off AUX mode?
You don't need to scan for channels at all if you are using component or hdmi.
What I suggest is you put it on hdmi. Leave the cables plugged in and the Tv On. Then locate the POWER cord for the Uverse box and unplug it from the wall outlet. Wait 30 seconds then plug it back in. Watch the tv screen as the box boots back up.
Let me know how that went.
press menu or guide on the Uverse remote. Is that scrambled also?
Suggest you connect a Bluray player to this tv to verify its not a tv problem.
Do you have another tv in the house? Suggest you connect this box to the other tv to verify it is ok and/or have the box replaced by Uverse.
DVD player with hdmi is scrambled?
If so, your tv needs service- a board inside needs to be replaced. If you want to DIY, reply with the model number of the tv and I can help you order the part, install it, etc. Otherwise repair shop is needed.
I am here to help you. If you need more help reply back. Please be sure to click the POSITIVE RATING now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating.
I understand this is upsetting but clicking the "bad/poor" rating does NOT do anything to fix your issue, nor does it issue you a refund.
need model number of the tv to come up with any more ideas on this end.
Maybe this model can't do 1080p format that the uverse box is sending. Box needs to be set to 720p. Would have to connect it to another tv to do that.
most of them can. I will have to check on this one.
Do you have it connected to another tv?
Tv needs repair.
or set the box to 1080, and try that. hard to say without a tv model number.
excellent. if I had the tv model number, I could offer more help.
If there is nothing else, please don't forget to click the 5 STARS or SMILEYS before you go!
A list of models is not going to help us. You need to get the number off the back of your tv, sometimes on the font cover of the manual.
If it is that old then maybe it cannot even do 720 or 1080. It is very possible it can only do 480 (SD).