Facing TV Problems? Ask a TV Technician.
Hello, I'm Shahid and will assist you, I need following info about TV to troubleshoot the issue.
- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to figure out the sound problem.
Thanks for the info.
So TV sound works when watch Amazon Prime?
Is the TV hooked to cable box for channels?
If so, have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check sound output?If not yet, can you try it now and reply back with the result?
Did you get above reply?
If not yet, here it is again...
Excellent, glad to know it worked and problem resoled. Please feel free to respond if you have any additional questions.
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