Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the tv?When you say direct to wall, you mean coax from wall jack to tv (no box, no adapter, etc)?
All via coax though, correct?
Have you gone into the tv setup menu into the tuner/initial setup function, and run the Auto Scan (auto program) function, so it will see the comcast converter signal coming in on channel 3/4?
I was not aware of that previously, and it is going to preclude you from setting the tv up properly.
You have to be able to get into the menu to run the auto program function, or the cable feed will not be recognized.
The comcast remote is not able to operate the tv menu.
That leaves you with 2 options at this point: buy a replacement remote, or have comcast provide you with a full size cable box that you can use via hdmi, where you don't have to worry about the menu.
You can get a new remote here: http://amzn.to/1Fv4RB2