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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41972
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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TO USE SUBTITLES WHILE WATCHING NETFLIX BUT ON THE VOICE

Customer Question

I'M TRYING TO USE SUBTITLES WHILE WATCHING NETFLIX BUT ON THE VOICE OPTION THE CAPTION IS DIM AND DOES NOT WORK, HOW CAN I FIX IT?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Netflix processes it's Captions differently- they're not part of the regular TV's features. They're actually options in the Netflix MENU and the function is called "Subtitles".

This is directly from Netflix regarding this feature:

To adjust subtitles on most Blu-ray players, Smart TVs, and set-top boxes:

  1. Launch the Netflix app.
  2. Select the movie or TV show you want to play.
  3. Select Audio & Subtitles from the options panel.
  4. Select your preferred audio or subtitle options.
  5. Press Back to return to the options panel.
  6. Select Play.

Audio & Subtitles options are also accessible while a movie or TV show is playing:

  1. Play a movie or TV show.
  2. While the movie or TV show is playing, press the Down arrow.
  3. Select Audio & Subtitles.
  4. Select your preferred audio or subtitle options.

Note: If you are unable to complete the steps above, subtitles are not supported on your device.

Expert:  Aric replied 1 year ago.

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 1 year ago.

Do you need any further assistance with this?

Customer: replied 1 year ago.
I had already tried your solution, this was the first thing I tried - once I get to the movie I want to watch there is NO option for subtitles. I do have subtitles while watching other movies or TV show, but not on Netflix., so please give another option.