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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43382
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have a hole tv and would like to install Hulu .... How to

Customer Question

I have a hole tv and would like to install Hulu .... How to
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the full model number of the Tv? see sticker on back of tv
2. Is this tv already connected to your home network/wifi? Or is there a streaming box/player connected to this tv that is?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
I have an LG Googgle tv and I'm try to install the Hulu app
Expert:  Mike G. replied 1 year ago.

To get started we need more information (additional details may be required):
1. What is the full model number of the Tv? see sticker on back of tv
2. Is this tv already connected to your home network/wifi? Or is there a streaming box/player connected to this tv that is?

Customer: replied 1 year ago.
LG 42HA6400
Expert:  Mike G. replied 1 year ago.

Is this tv already connected to your home network/wifi?

Customer: replied 1 year ago.
I stream Netflix and Amazon on this television without an external stick
Expert:  Mike G. replied 1 year ago.

Are you sure the model isn't actually 42GA6400 ?

Customer: replied 1 year ago.
Could be
Expert:  Mike G. replied 1 year ago.

would you be able to look at the sticker on the back of the tv?

Customer: replied 1 year ago.
far he has been great with quick responses and telling me just what he needs
Expert:  Mike G. replied 1 year ago.

Thanks. I am checking now and will be right back.

Please be patient and hold your replies.

Customer: replied 1 year ago.
Did you get the number correctly from the back of tevelvision?
Expert:  Mike G. replied 1 year ago.

yep. I am checking now and will be right back.

Please be patient and hold your replies.

Expert:  Mike G. replied 1 year ago.

Are you located in the USA?

Have you checked that the Hulu Plus app is not already installed on the tv by going to the main app screen where all the apps are shown?

Customer: replied 1 year ago.
I'll check that now
Customer: replied 1 year ago.
I am in USA. I just checked --not there
Expert:  Mike G. replied 1 year ago.

I'm not able to find anything that will help you, but another tech here might be able to. I am going to open up your question to the other experts now. You don't have to do anything, another expert will take your question very quickly.

Customer: replied 1 year ago.
Will my money be refunded
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems. My name is ***** ***** I am a different tech. According to LG, the TV should come equipped with Netflix,Hulu,Vudu,CinemaNow, and Yo stock. Can you tell me if all of the others (besides Hulu) are there?

Expert:  Aric replied 1 year ago.

Are you still with me here?

Customer: replied 1 year ago.
I have vudu, Netflix
Expert:  Aric replied 1 year ago.

Hmm, that's strange that the rest are not showing up. Please try scrolling left or right on the App screen and see if the rest of the apps are on another screen- are you able to try that?

Expert:  Aric replied 1 year ago.

I actually just checked and the LA6400 shows Hulu, but the GA6400 model (discontinued) does not. However there is an arrow (or should be) on the right side of your screen when you are on the APP screen. Can you see that and can you slide over to the next screen using the Arrow right, or the Magic remote?

Expert:  Aric replied 1 year ago.

Let me know, as it's possible this TV uses the older APP platform. If so- no worries, I do have a workaround. I just need to know what you see on the other screen for apps.

Customer: replied 1 year ago.
Cannot scroll
Expert:  Aric replied 1 year ago.

Are you able to see a white arrow on the right of your screen when you're on the APP section?

Expert:  Aric replied 1 year ago.

Press SMART on the Magic remote please then let me know what you see on the screen.

Expert:  Aric replied 1 year ago.

You may need to shake the remote left to right to wake it up.

Customer: replied 1 year ago.
I see a hite arrow on the main screen which can switch me through premium apps,3D world, you tube, smart share, my interest
Expert:  Aric replied 1 year ago.

Okay, and still no Hulu I presume. Sorry about that, this model is the older version and does not support Hulu- the newer LG's do. What you would need in order to get Hulu on this set would be an external box that will expand the app platform- like Roku. It will plug into the set using an HDMI cable, and you can then stream Hulu from that device onto the TV. The link below is to the device I'm referring to:

https://www.roku.com/products/roku-2

Once you have this setup, then you would add the Hulu channel at the following link:

https://channelstore.roku.com/details/2285/hulu

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Customer: replied 1 year ago.
Can you please make her my money is refunded since there was no resolution
Expert:  Aric replied 1 year ago.

I don't have anything to do with refunds or billing. You asked how to get Hulu on the TV and I provided that solution to you above. I'm not sure what else you were looking for?

Expert:  Aric replied 1 year ago.

I'm an independent tech working of my own time to help you, in the hopes of a rating which pays me a portion of your deposit for my time. You asked how to get Hulu on your TV- and we searched to find that it's not a "native" app on this model. So I provided you a workaround. A Roku box is around $50 and will give you Hulu as well as many other apps on your LG. Other than that, if you're saying you simply don't want to pay me for my efforts, then you would need to contact customer service from the home page- as I am not a site employee or billing agent.

Expert:  Aric replied 1 year ago.

Hello, I just wanted to follow up and see if you received the information you were looking for?

Customer: replied 1 year ago.
I understand what you are saying. If you will scroll back through your answers you said "you have no solution for me". Yes, you suggested I just go out and buy a Roko kit with is also around 50.00 and I've just flushed down the drain 50+ dollars on this service.
Expert:  Aric replied 1 year ago.

I SURELY never said I have no solution for you. If you could scroll up to where I said that, and point to where that is stated by myself (not Mike G.), then I will take a look. If you simply do not want to pay for my answer or my time- then contact customer service via the home page- not by replying here. Thank you.