Facing TV Problems? Ask a TV Technician.
Hello, I'm not sure how DirecTv replacing a receiver in your bedroom affected your Netflix streaming UNLESS- they pulled an Ethernet cable out of the Sony BD player to connect to their box for movie streaming? Are you able to tell me how specifically the Sony BDP-N460 is connected to your network? Is it a hard-wired Ethernet cable, or a Wi Fi connection?
I noticed you said "the phone connection appears to be intact". If I'm reading this correctly- you're referring to the Ethernet cable (which resembles a phone cable). Please follow the other end of this cable from the Blu Ray player, to your router- and see if it is still connected. If it IS< then we will need to RESET the SOny to defaults and then start a fresh internet connection from there.
However if it is NOT connected to the router, then you will need to manually connect the Sony player to your router- as the Ethernet cable is how it receives an internet connection.
Let me know and we can proceed.
Do you need any further assistance with this?
Hello, I just wanted to follow up and see if you received the information you were looking for?