Have TV Questions? Ask a TV Technician
Hello, How long have you owned the set for?
Is it using a Wi Fi or Wired connection to your router?
How often does it lose internet?
Please postback with details and we can proceed.
Hi Bob I'm here....
How far away from the set is the router please?
Also have you tried resetting the TV to factory defaults and then setting up the Internet connection to the TV from scratch? This is the first thing you would need to try. Then if it cuts out again, you would want to try either a hardware ethernet connection (or purchase a Wi Fi "access point"- which is what I did in my own home for a dropping Netflix connection).
We basically need to rule out the basics one by one to see if the set still drops it's internet connection. In some cases too much activity on the router (too many devices connected), will cause the one with the least amount of strength to drop signal. Resetting the TV to factory defaults, then setting it up again- and if it continues to drop out moving the router closer, trying a hard-wired connection, or purchasing an access point and installing near the TV will be the next steps. If the issue goes beyond that, then contact the extended warranty company and you would then start a repair ticker for the set. Let me know if you need further assistance.
Scroll up the page to see all replies Bob.
To see how to reset the TV to factory defaults, please see the link below. This sets the TV back to shipping condition, and it will need to be setup as if it were new once it's completed:
Run through the initial setup and also the internet connection test, and see if the Wi Fi drops out again.
If so, then in lieu of moving the router or hard-wiring the TV, then consider using an access point- which essentially takes the Wi Fi signal and boosts it. Install the access point as close to the TV as possible. A unit such as the one at the link below will work for this:
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
Hello, I just wanted to follow up and see if you received the information you were looking for?