Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
As an initial step, please reboot both the tv and your modem/router by unplugging power to each for 60+ seconds, then go into the samsung network/wifi menu and check what the status is.If netflix/etc still don't work, go back to the samsung menu and look for the Software Update function to make sure it is up to date.