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Nathan, Installer
Category: TV
Satisfied Customers: 23066
Experience:  Custom home theater installer, authorized dealer top brands.
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I can't get any power on my Sony SRS-X7 speaker. There is no

Customer Question

I can't get any power on my Sony SRS-X7 speaker. There is no power when I plug it in and press the on button. Is the battery dead?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This could be a bad battery, or a bad ac adapter (not charging).

Unfortunately the internal battery is not replaceable or user serviceable.

If you have a meter handy, you can test the power adapter, or try recharging it instead from a computer via usb cable.

If still no change, then there is a deeper internal fault (bad battery, faulty power supply board, etc), which would ultimately require repair/replacement.

As this is a 2014 model, you're hopefully still under the 1 year factory warranty and can file a replacement claim with Sony. If beyond the 12 month warranty period, it would be less costly to buy a new system than to repair this one. There are no parts readily available and labor costs alone would be more than a new system.

If you'd like though I'm happy to help with replacement recommendations or finding a repair shop.

Best regards, ***** ***** for the news,