Have TV Questions? Ask a TV Technician
Hello, I understand your question, but in order to help I need the following info:
1) The full model number off of the back of the Samsung.
2) How long you've owned it for and when the issue occurred?
3) Is the TV connected to your router via Wi Fi or a hard-wired Ethernet connection?
4) What EXACTLY have you tried so far?
Just wondering if you needed help with anything.